Unified Communications

Contemporary business communication has moved beyond traditional voice service to provide a much more collaborative and immersive experience for customers and staff. Unified Communications brings together your communications systems into one cohesive environment to streamline business processes, minimize costs to ultimately raise productivity in real-time.

 

IP Telephony

IP Telephony gives you the benefits of traditional voice services with the benefit of driving efficiencies by leveraging the corporate IP network and lowering the total-cost-of-ownership. IP Telephony enables useful practices such as remote working by allowing users to access audio functions from any telephone or multimedia computer.

Unified Messaging

Unified messaging (UM) brings your email, fax, voicemail, sms/mms into a single interface and provides easy retrieval from a single point. UM enables the adoption of improved workflows, such as appending notes or documents to forwarded voicemails further increasing the value of your UC environment.

Conferencing & Collaboration

From basic dial in audio conferences to feature-rich multimedia collaboration with multimedia and Instant Messaging capabilities your organisation can now utilise your UC environment to improve the quality of business meetings and reduce travel expenditure. Features like presentation sharing, peer-to-peer video, RSS feeds and social networking can be rolled out to  every staff member to make a measureable difference to how they communicate on a daily basis.

Mobility

The prevalence of remote working and mobile devices within your organisation can be a cost-burden if left unchecked. Through solutions like Fixed-to-Mobile cost optimisation you can substantially reduce your inter-company mobile spend. This combined with the ability to extend IP PBX functions to mobile users using dual mode devices and adding traditional UC features such as presence and collaboration to these users, extends the capabilities of your mobile workforce.

Cloud & Premise Delivery

UC can be delivered either as a traditional on-premise based solution or delivered through the cloud using a software as a service (SaaS) model. Cloud solutions can reduce your costs and simplify your ICT operations by moving the management of the underlying technologies to Integ Group. Integ’s-Telephony-as-a-Service (iTaaS) is our cloud solutions which gives you choice of features and functionality.

Complementary Solutions