Integ Managed Services (IMS)
IMS allows organisations to measure and manage the cost and value of the support of their voice & data infrastructure and communication software applications.
IMS includes solutions for:
- Telephony networks
- Data networks
- Converged networks
Being a fully featured managed service solution, IMS contains a number of service options offering flexibility:
iMonitor
A 24 x 7 monitoring service for voice, data and security devices and applications
iMaintain
A comprehensive and competitive maintenance service, supporting equipment and software
iService
A 24 x 7 service desk solution, managing client interactions using ITIL best-practise and SLA management
iPrevent
A scheduled preventative maintenance service, supporting equipment and software
iReact
A range of standard and expert services, provided as required at time & materials rates. Contract customers receive discounted rates. The table below shows the discounted contract rates.
iReport
A suite of reports, measuring service and network performance
iManage
Service delivery management options, ensuring quality service outcomes
iResource
Implementation, onsite engineers and project management staff can be allocated for either short or long-term tenures.
