Genesys is a strategic partner of Integ, providing interaction management contact centre  solutions. 

Genesys is the leading provider of open software applications designed to optimise customer contact in the contact centre and across the enterprise.  Genesys’ solutions serve more than 2,000 customers worldwide in some of the most prestigious companies, including telecommunications carriers, application service providers and mid-market enterprises. 

Genesys contact centre solutions enable businesses to intelligently route customer interactions across all communications channels to the appropriate agent or company resource.  The routing is based on business drivers such as service levels, revenue goals, individual customer value and demographic information, agent skill sets and company-wide business processes.

An immediate return on investment (ROI) can be achieved by reducing telecommunications charges and contact centre agent resources.  This is reinforced by faster resolution of customer enquiries and increased opportunities for cross-selling and up-selling transactions, which translates into more satisfied customers and increased revenue.