iTaaS
Telephony
Unified Communications
Contact Centre
Virtualised Communications
iTaaS Conference Centre
iTaaS
1. User Packs
Basic User
For users who require only basic telephony functionality, the Basic User Pack offers incoming and outgoing calls and Caller ID display. Based on standard VoIP protocols like SIP and H.323, a limited range of fixed handsets are available for users who choose this User Pack.
Business User
For administrative staff, managers, accountants, legal professionals, sales operations, the Business User Pack is ideal.
These users require a fixed handset on their desk, with telephony features such as Multi-Line, Group Pickup, Automatic Call Back, Transfer, 3-party audio conferencing.
Executive User
The Executive User Pack is designed for senior managers and “C” level staff, who require feature-rich communications from their handsets. The Executive User Pack builds on the features of the Business Pack, and allows the placing of direct calls, transfer of calls and initiation of conference calls by the Dial-by-Name alphabetical keyboard. This pack allows users to choose from a wide range of fixed handsets.
Mobile User
For workers who are highly mobile, such as professionals, sales executives, technical staff, warehouse and factory managers, the Mobile User Pack is ideal. On-campus and off-site roaming mobility is supported using standard VoIP, 802.11 and other cellular protocols. A number of handset terminal options are available for this user pack, including single-mode VoWLAN handsets, PC soft phone applications and dual-mode software clients.
