Contact Centres

A range of contact centre solutions are available to suit your business.  So whether you have a small inbound call centre, an internal help desk or a large multi-site contact centre, we have a solution for you.

With contact centres it’s all about your processes and the technology that enables your people to either provide superior customer service or sales campaigns, or both.  Robust technology solutions start with consulting and design services that are essential in ensuring that you have the right solution to grow with you.  The contact centre manager and team leaders also need high visibility of contact centre operations, through easy-to-build reports and workforce management solutions.   And your team can be expanded as required through the use of home-based or remote agents.

So start with Consulting and Design services or a Health Check of your current environment, overlaying your business deliverables.

The various types of contact centres that Integ supports are:

• Basic Inbound Call Centre
• Intelligent Inbound Contact Centre
• Outbound / Blended Contact Centre

A range of options can be added:

• Customer Self Service: with online and voice portals
• Remote Agent / Home Agent functionality
• Softphone and Presence
• Advanced Reporting
• Workforce Management